FAQ's

1. What kind of products do you offer
We offer a wide range of handcrafted gifting items including Rakhis, Evil Eye Bracelets,      Friendship Bands, Wall Hangings, Divine Gifts, Stuffed Toys, and Tote Bags.

2. Are your products handmade?
Yes! Most of our products are handcrafted with love and attention to detail to ensure they carry emotion and tradition.

3. Do you offer Cash on Delivery (COD)?
Currently, we offer prepaid orders only. We’ll introduce COD in select locations soon.

4. How can I place an order?
You can place an order directly through our website or message us on WhatsApp at +91 92148 45701 for manual bookings.

5. How long does delivery take?
Orders are usually delivered within 3–7 business days, depending on your location.

6. Can I customize a product or gift box?
Yes, we do offer limited customizations. Please contact us via WhatsApp before placing your order.

7. What is your return or exchange policy?
We offer exchanges only for damaged or incorrect items reported within 48 hours of delivery with a valid unboxing video. No refunds are provided.

8. Do you ship across India?
Yes, we ship all over India with reliable delivery partners.

9. How do I contact your team?
You can reach us via email at therivaazbox@gmail.com or WhatsApp us at +91 92148 45701.

10. Where can I follow you on social media?
Follow us on Instagram and Facebook @rivaazbox to stay updated on new launches and festive collections.